Get 1-to-1 remote configuration support from a Ubiquiti certified professional to help set up your Ubiquiti airMAX Point to Point / Point to Multiple Point devices.
We will spend 30 minutes with you on the phone and using remote support software to get your devices set up and get your link(s) connected so that you can start using them straight away.
The SimpliWiFi premium support airMAX configuration pack enables you to receive basic configuration assistance for 30 minutes with your device configuration enquiry.
What is included:
Telephone support
Email support
30 minutes of dedicated support
Expert wireless technician
Basic and/or initial configurations and enhancements
Ubiquiti Setups:
– airMAX setup
– Wireless / wired network enhancement for up to 2 devices
– PTP / PTMP bridge performance checking and enhancement if required
Our technical staff can consult with you and perform basic configuration of wireless equipment or software. Additionally, we can check your configuration and perform enhancement steps to improve your device performance.
Our technicians will contact you prior to the session to ascertain your requirements, book a date/time for your session, and request details necessary to complete the session.
SimpliWiFi is an official partner of Ubiquiti, our premium support packages cover the entire Ubiquiti range.
Please note:
The SimpliWiFi premium support configuration pack is only available for support for Ubiquiti Networks products.
Premium assistance is available Monday to Friday from 09:00 to 17:00 GMT
Our support packages are for the engineer’s time to help support and configure any issues and not for the resolution of the issue. If you run out of support time you will need to renew your package
For our engineers to be able to help configure your wireless systems, we may need to carry out a consultation/assessment of your network/products. This consultation time will be part of support time.
Key Features
- 30 minutes of dedicated telephone & email support
- Expert wireless technician
- Basic and/or initial configurations and enhancements
- Ubiquiti AirMAX setups