Bondix Technical Support

The SimpliWiFi Bondix Technical Support Pack enables you to receive technical assistance for 60 minutes with a support specialist. Support from our technicians includes assistance with the configuration of the Bondix Server, assistance with the configuration of the Bondix client on Teltonika Networks hardware, coaching on specific product features, diagnosis of wireless network issues, recommendations for improvement of existing networks, and much more.

Features of our service include:

• Telephone support with an expert bonding technician
• Email support via our case management system
• Remote support with an expert bonding technician
• 60 minutes of dedicated support
• Diagnosis, troubleshooting, coaching, and configuration

Our technical staff can assist with the configuration, coaching, diagnosis, and troubleshooting of issues through telephone support, remote dial-in, or email. Telephone and remote dial-in sessions are pre-booked with our technician. The package can also be used for pre-sales technical consultations, where we can offer advanced advice and recommendations for product selection and suitability.

The SimpliWiFi Bondix Technical Support Pack is available for support for Bondix, and Teltonika Networks. Currently, our Premium assistance packages are available Monday to Friday between 9 am to 5 pm GMT.

Up to two sessions can be booked with a technician on this support package.

We are an official Distributor for both Bondix and Teltonika Networks and provide premium support packages that cover the entire Bondix and Teltonika Networks range.

Please note: Our support packages are for the engineer’s time to help support and configure any issues and not for the resolution of the issue. If you run out of support time you will need to purchase additional Premium support to continue receiving the benefits of your package.

For our engineers to be able to help resolve and configure your systems, we may need to carry out a consultation or assessment of your setup or products. This consultation time will be part of support time.

While we try our best to have engineers available at a time of your choice there may be times, due to high demand, that you will need to fit in around our engineers and their calendars.

Key Features

• 1-hour support
• Email and telephone support
• Remote dial-in support